Care Team Member Agreement

Introduction

This Care Team Member Agreement (“Agreement”) governs your access to and use of health information shared with you through the myCARI mobile application (the “App”) as a care team member.

By accepting an invitation to join a care team and checking the acceptance checkbox, you agree to be bound by this Agreement, as well as our Terms of Service and Privacy Policy.

Definitions

• Primary User: The myCARI account holder (patient/subscriber) who has invited you to their care team
• Care Team Member: You, the individual accepting this Agreement to access a Primary User's health information
• Protected Health Information (PHI): Any individually identifiable health information about the Primary User
• Care Team: The group of individuals authorized by the Primary User to access their health information

Your Role as a Care Team Member

Free Access for Care Team Members

Viewing a Primary User's health data as a care team member is always free. You do not need to pay any subscription fees to view and assist with the Primary User's health information they have invited you to access. The Primary User's subscription covers all care team member access for their own data.

If you wish to track your own health data, you may optionally subscribe to your own myCARI Premium account, but this is not required to participate as a care team member for someone else.

Care Team Membership Limits (Effective with a Future Release)

myCARI is designed for personal and family caregiving — supporting a small number of people (yourself and your loved ones). The Free Tier and standard Premium subscription's care team capacity reflects this personal-use intent. If you are a care professional, facility operator, home health agency, or institutional user responsible for monitoring multiple patients in a professional or commercial capacity, please contact us at support@mlpipes.ai about myCARI Facility (in development) — a separate product designed for institutional care coordination — rather than relying on personal-tier accounts for institutional use.

myCARI currently allows care team members to participate on an unlimited number of care teams at no cost. In a future release of the App (anticipated 14 days after myCARI v2.2 ships — you will receive at least 14 days' advance notice in-app before the change takes effect), Free Tier care team members will be limited to caregiving for up to 2 Primary Users (patients) at any one time. To provide care for additional Primary Users beyond the Free Tier limit, the care team member will need to subscribe to myCARI Premium for their own account; Premium offers expanded care team capacity (the specific limit for the Premium tier will be communicated when the feature ships).

Grandfathering: Care team members who are already serving as caregivers for more than 2 Primary Users at the time of the change will be grandfathered — their existing care team memberships will remain active without requiring a Premium subscription. Note on the grandfathered count cap: if a grandfathered care team member is removed from one of their existing care teams (e.g., the Primary User leaves the platform), their grandfathered count is reduced accordingly, and they cannot add a new patient to fill the vacated slot without a Premium subscription. The cap is a one-way ratchet that decreases when relationships end.

What does NOT change with this future release:

• Viewing health data as a care team member for the patients you're already on the care team for remains free
• Primary Users (Subscribers) can still invite unlimited care team members to view their own data
• This change affects only the care team member's own caregiving capacity across multiple Primary Users (the “how many patients can I help” side)
• Standard care team functionality (alerts, messaging, data viewing) operates the same way

For institutional and high-volume professional use: myCARI Facility (in development) is the appropriate product for nursing homes, home health agencies, care facilities, and professional caregivers responsible for monitoring more than a small number of patients in a commercial capacity. The personal-tier Premium subscription is not intended as a substitute for the facility product. To join the myCARI Facility waitlist or discuss institutional licensing, contact support@mlpipes.ai.

Specific implementation details, exact effective date, Premium-tier capacity number, and grandfathering procedures will be communicated via in-app notification at least 14 days in advance.

Purpose of Access

You are being granted access to the Primary User's health information for the purpose of:

• Providing care, support, or assistance to the Primary User
• Coordinating health-related activities
• Monitoring health status and medications
• Communicating about health matters
• Assisting with health management tasks

Types of Care Team Members

No Care Guarantees

MLPipes LLC makes no guarantees regarding:

• The quality of care you provide
• Your availability or responsiveness
• Your ability to help in an emergency
• The outcome of any care you provide or fail to provide

The Primary User is solely responsible for selecting appropriate care team members and establishing their own care arrangements.

Access and Permissions

Permission Levels

The Primary User controls what information you can access:

Access Limitations

• You can only access information the Primary User has authorized
• Permission levels can be changed or revoked by the Primary User at any time
• Some features may be restricted based on your permission level
• You cannot modify the Primary User's health records (view-only access unless otherwise specified)

Your Responsibilities

Confidentiality

By accepting this Agreement, you agree to:

1. Keep information confidential: Do not share the Primary User's health information with anyone not authorized by the Primary User
2. Use information appropriately: Only access health information for legitimate caregiving purposes related to the Primary User's care
3. Protect access credentials: Keep your myCARI account secure and do not share your login credentials
4. Report concerns: Immediately report any suspected unauthorized access or security breaches

Appropriate Use

You agree to:

• Only view health information when necessary for caregiving purposes
• Not use health information for personal gain or advantage
• Not discuss the Primary User's health information in public or unsecured settings
• Not take screenshots or photographs of health information unless authorized
• Delete any copies of health information when no longer needed

Prohibited Actions

You agree NOT to:

• Share the Primary User's health information with unauthorized individuals
• Access health information out of curiosity rather than necessity
• Use health information to discriminate against or harm the Primary User
• Sell, trade, or otherwise monetize health information
• Use health information for marketing or commercial purposes
• Continue accessing information after your caregiving role ends

Messaging Guidelines

Appropriate Communication

When using myCARI messaging features:

• Keep messages focused on health and caregiving topics
• Communicate respectfully and professionally
• Respond promptly to health-related messages when possible
• Use secure messaging within the App rather than external channels for PHI

Message Retention

• Messages are stored securely for care coordination
• Messages may be retained for HIPAA compliance even after deletion
• Your messages are visible to the Primary User and other authorized care team members
• Group chat messages are visible to all group members

Prohibited Content

Do not send messages containing:

• Harassment, abuse, or threatening language
• Spam or commercial solicitation
• Content unrelated to the Primary User's care
• Sensitive information that should be discussed in person

Audit Logging and Monitoring

What We Log

For HIPAA compliance and the Primary User's protection, we log:

• When you access health information
• What types of information you view
• Messages you send and receive
• Login times and locations
• Any changes you make (if editing is permitted)

Primary User Visibility

The Primary User can see:

• When you last accessed their health information
• General access patterns and frequency
• A summary of your care team activity

Audit Retention

• Access logs are retained for a minimum of 6 years
• Logs may be reviewed in case of suspected misuse
• Logs may be disclosed in response to legal process

Term and Termination

Duration

This Agreement is effective from when you accept it and continues until:

• The Primary User removes you from their care team
• You leave the care team voluntarily
• Your myCARI account is terminated
• The Primary User's myCARI account is deleted

Voluntary Departure

You may leave a care team at any time by:

• Using the “Leave Care Team” option in the App
• Contacting us at support@mlpipes.ai

Removal by Primary User

The Primary User may remove you from their care team at any time, for any reason, without notice.

Effect of Termination

Upon termination of your care team membership:

• Your access to the Primary User's health information ends immediately
• You must delete any copies of health information you may have
• Your confidentiality obligations continue indefinitely
• Audit logs of your access are retained

Legal Acknowledgments

Not a Healthcare Provider Relationship

• This Agreement does not create a healthcare provider-patient relationship
• You are not acting as the Primary User's healthcare provider through myCARI
• You should encourage the Primary User to consult healthcare professionals for medical decisions
• myCARI is a wellness tool, NOT a medical device or medical record system

No Agency Relationship with MLPipes LLC

BY ACCEPTING THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE:

• You are NOT an agent, employee, contractor, or representative of MLPipes LLC
• MLPipes LLC has NO control over your actions, decisions, or conduct
• MLPipes LLC does NOT supervise, direct, or monitor care team members
• Your relationship with the Primary User is independent of MLPipes LLC
• MLPipes LLC is NOT liable for your acts, omissions, negligence, or misconduct

HIPAA Acknowledgment

You acknowledge and understand that:

• The Primary User's health information is protected under HIPAA and state privacy laws
• Unauthorized disclosure of health information may violate federal and state law
• You may be personally liable for unauthorized disclosures
• We may report violations to appropriate authorities

Limitation of Liability

MLPIPES LLC SHALL NOT BE LIABLE FOR:

• Your failure to respond to any alert, notification, or message
• Your failure to receive notifications due to technical issues, network problems, or device settings
• Any care you provide or fail to provide to the Primary User
• Any harm resulting from your actions or inactions as a care team member
• Any decisions you make based on information accessed through myCARI
• Any disputes between you and the Primary User
• The accuracy, completeness, or timeliness of health information displayed in the App

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MLPipes LLC's total liability to you for any claims arising from this Agreement or your use of myCARI shall not exceed twenty-five US dollars ($25.00).

Your Liability and Indemnification

• You are solely responsible for your actions as a care team member
• You agree to indemnify and hold harmless MLPipes LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including attorneys' fees) arising from:
  • Your misuse of health information
  • Your breach of this Agreement
  • Your negligence or misconduct as a care team member
  • Any care you provide or fail to provide
  • Your failure to respond to SOS or other alerts
  • Any disputes between you and the Primary User

Your Own Data Rights

As a care team member, you also have a myCARI account. Regarding your own account data:

• Your Account Data: Your profile information, login credentials, and activity logs are your personal data
• Access: You can view your account information in the App settings
• Deletion: You can delete your myCARI account at any time (Settings → Account → Delete Account)
• Effect on Care Team Membership: Deleting your account removes you from all care teams
• Primary User Data: Deleting your account does not delete any Primary User's health data - you were only viewing their data, not storing it

For full details on your data rights, see our Privacy Policy and Data Deletion Request page.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Nevada, United States, without regard to its conflict of law provisions. Any disputes arising under this Agreement shall be resolved in the courts located in Clark County, Nevada.

Electronic Signature

By checking the acceptance checkbox when joining a care team, you are providing your electronic signature pursuant to the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and the Uniform Electronic Transactions Act (UETA).

Your consent record includes:

• Your email address
• Your unique user ID
• Timestamp of acceptance
• The Primary User who invited you
• Version of this Agreement you accepted
• Your IP address and device identifier

Changes to This Agreement

We may update this Agreement to reflect changes in our practices or legal requirements:

• We will notify you of material changes via the App or email
• Your continued participation as a care team member after notification constitutes acceptance
• You may leave the care team if you do not agree to changes

Contact Information

For questions about this Agreement:

MLPipes LLC

• General Support: support@mlpipes.ai
• Privacy Inquiries: privacy@mlpipes.ai
• Website: https://carihealth.ai
• Mailing Address: 5725 S Valley View Blvd Ste 5 PMB 471045, Las Vegas, Nevada 89118-3122 US

Acknowledgment

By checking the acceptance checkbox, you acknowledge that:

1. You have read and understand this Care Team Member Agreement
2. You agree to maintain the confidentiality of the Primary User's health information
3. You will only access health information for legitimate caregiving purposes
4. You understand your access is logged and auditable
5. You understand the Primary User can revoke your access at any time
6. You understand your confidentiality obligations continue even after access ends
7. You are at least 18 years of age (or the age of majority in your jurisdiction)
8. You understand that MLPipes LLC is a technology provider only and does NOT employ, supervise, or control care team members
9. You understand the SOS feature does NOT contact 911 or emergency services
10. You accept sole responsibility for your response (or non-response) to any alerts you receive
11. You understand that MLPipes LLC is NOT liable for any outcomes related to your caregiving activities

Quick Reference: Do's and Don'ts

DO:

• Keep health information confidential
• Access only what you need for caregiving
• Report security concerns immediately
• Communicate respectfully in messages
• Log out when not using the App
• Delete health information copies when no longer needed
• Advise Primary Users to call 911 directly for life-threatening emergencies
• Respond to SOS alerts as you see fit given your relationship and circumstances
• Understand that SOS notifications are not guaranteed to be delivered

DON'T:

• Share health information with unauthorized people
• Access information out of curiosity
• Take screenshots without authorization
• Discuss health information in public places
• Continue accessing after your role ends
• Use information for personal gain
• Rely solely on myCARI SOS for emergency communication - always have backup plans
• Assume MLPipes LLC monitors or responds to any alerts