Data Deletion Request

Your Right to Delete

You have the right to request deletion of your personal data and health information from myCARI. This right is protected under:

HIPAA - Right to request restrictions on PHI
CCPA - California Consumer Privacy Act right to delete
GDPR - General Data Protection Regulation right to erasure
Apple App Store Requirements - Account deletion requirement

How to Request Deletion

Option 1: In-App (Recommended)

The fastest and most secure way to delete your account:

Open the myCARI app
Go to Settings → Account → Delete Account
Confirm your identity (Face ID, Touch ID, or password)
Read the deletion summary
Type "DELETE" to confirm
Tap Delete My Account

Processing Time: Account deletion begins immediately. Full removal within 30 days.

Option 2: Email Request

Send an email to privacy@mlpipes.ai with:

Subject: Data Deletion Request

Include:

Your registered email address
Confirmation that you want your account and all data deleted
Reason for deletion (optional, helps us improve)

Verification: We will send a verification email to confirm your identity before processing.

Processing Time: Within 30 days of verified request.

Option 3: Web Portal

If you have access to the account management portal:

Log in to account.carihealth.ai
Go to Settings → Privacy → Delete Account
Follow the verification prompts
Confirm deletion

What Happens When You Delete

Immediate Actions

Action	Timing
Account access revoked	Immediate
Active sessions terminated	Immediate
Care team relationships removed	Immediate
Subscription cancelled	Immediate
Push notifications stopped	Immediate
Healthcare provider connections disconnected	Immediate

Data Deletion Timeline

Data Type	Deletion Timing	Notes
Account Information	Within 30 days	Email, name, profile
Health Data	Within 30 days	Vitals, medications, appointments, medical timeline
AI Meal Data	Within 30 days	Meal photos and nutrition logs
Care Team Relationships	Immediate	Members are notified
Messages	Within 30 days	Message content removed from your account
Backups	Within 90 days	Removed from all backup systems
HealthKit Link	Immediate	Disconnected (original data remains in Apple Health)
FHIR Provider Connections	Immediate	Disconnected (original data remains at provider)

What We Must Retain

Certain data may be retained as required by law, even after account deletion:

Data Type	Retention Period	Reason
Financial Records	7 years	IRS tax requirements
HIPAA Audit Logs	6 years	HIPAA compliance requirement
Anonymized/Aggregated Data	Indefinite	Not linked to you personally
Legal Hold Data	As required	Active legal proceedings
Fraud Investigation Data	As required	Security and fraud prevention

Note: Retained data is kept securely and is not used for any purpose other than legal compliance.

Before You Delete

Please consider the following before deleting your account:

You Will Lose Access To:

All health data stored in myCARI
Your medical timeline and history
Medication records and reminder history
All vitals and health trends
Imported healthcare provider records
AI health insights and recommendations
Meal tracking history and nutrition data
Care team connections and shared data
Messages with care team members

This Cannot Be Undone

Account deletion is permanent. We cannot recover your data after deletion is complete. Please ensure you:

Export your data before deleting (Settings → Privacy → Export Data)
Notify care team members that they will lose access
Save any important information you may need

Alternatives to Deletion

If you're experiencing issues, consider these alternatives:

Issue	Alternative
Taking a break	Simply stop using the app; data is preserved
Privacy concerns	Review and adjust care team permissions
Too many notifications	Adjust notification settings
Technical problems	Contact support@mlpipes.ai
Subscription cost	Downgrade to Free Tier

Impact on Care Team

When you delete your account:

Impact	Details
Care Team Notified	Members receive notification that you've left
Access Revoked	All care team members immediately lose access to your data
Their Accounts Unaffected	Care team members' own accounts remain active
Messages Removed	Your messages are removed from their view

Impact on Subscriptions

Scenario	Outcome
Active Monthly Subscription	Cancelled immediately, no refund for current month
Active Annual Subscription	Cancelled immediately, no prorated refund
Free Tier	No payment impact
Free Trial	Trial cancelled, no charges

To request a refund for recent charges, contact Apple Support directly (subscriptions are managed through the App Store).

Verification Requirements

To protect your account from unauthorized deletion, we verify your identity:

In-App Deletion

Biometric authentication (Face ID/Touch ID) or password required
Confirmation code may be required

Email Deletion Request

Request must come from your registered email address
We send a verification link to confirm
Link expires in 24 hours

Additional Verification (If Needed)

For accounts with sensitive data or unusual activity, we may require:

Answers to security questions
Government ID verification
Phone verification

Processing Confirmation

After your deletion request is processed:

Confirmation Email - Sent to your registered email confirming deletion
Timeline - Full deletion completed within 30 days (backups within 90 days)
No Further Contact - You will not receive marketing or app communications

Questions Before Deleting?

We're here to help if you have questions:

Privacy Team: privacy@mlpipes.ai
General Support: support@mlpipes.ai
Phone: Available through in-app support

Address:
MLPipes LLC
5725 S Valley View Blvd Ste 5 PMB 471045
Las Vegas, Nevada 89118-3122 US