myCARI Help Center
Everything you need to know about using myCARI to manage your family's health.
System Requirements
Device Compatibility
Supported iPhones
myCARI requires iOS 17.0 or later and is compatible with:
- iPhone 17, 16, 15, 14, 13, 12, 11 (all models)
- iPhone XS, XS Max, XR
- iPhone SE (2nd, 3rd, 4th generation)
Recommended Minimum Specifications
- iOS Version: 17.0 or later (iOS 17.4+ recommended)
- Storage: At least 500 MB free space
- Internet: Wi-Fi or cellular connection required for account, syncing, and AI features
iPad Support
myCARI supports iPad with iOS/iPadOS 17.0+. The interface adapts to larger screens for easier viewing and navigation.
Apple Watch Integration
While myCARI does not have a dedicated Apple Watch app, it automatically syncs:
- Workouts logged on Apple Watch
- Heart rate data
- Activity metrics (steps, active calories, stand hours)
- Sleep data (if tracked with Apple Watch)
Note: Apple Watch data syncs through Apple Health on your iPhone.
Important Warnings
Apple Health Data Source
Apple Health data syncs from YOUR iPhone only. When myCARI imports health data from Apple Health, it reads from the iPhone where the app is installed:
- You can only sync health data from YOUR iPhone's Apple Health
- Family members cannot sync their Apple Health data through your device
- Each person needs myCARI installed on their own iPhone to sync their health data
Cross-Device Warning
If you sign into myCARI on a different device that belongs to someone else:
- Apple Health data on that device belongs to the device owner, NOT you
- Steps, heart rate, workouts will be from the device owner's Apple Health
- Your medications, appointments, and manually-entered data WILL sync correctly
Medical Records Re-Authentication
If you sign into myCARI on a new device, you will need to re-authenticate with Epic MyChart to access your medical records. This is a security feature. Your medical records are NOT lost - simply go to Health → Medical Records → Reconnect.
Getting Started
Creating Your Account
Step 1: Download myCARI
Download myCARI from the App Store. Search for "myCARI Health".
Step 2: Choose Sign-Up Method
- Sign in with Apple - Fastest option, uses your Apple ID
- Continue with Google - Uses your Google account
- Email and Password - Create a secure password (minimum 8 characters)
Step 3: Verify Your Email
Important for HIPAA Compliance: You must verify your email address before accessing health features.
Check your inbox for an email from verify@mlpipes.ai. Can't find it? Check your Spam folder or tap "Resend Verification Email" in the app.
Step 4: Accept Legal Agreements
You'll need to accept Terms of Service, Privacy Policy, and HIPAA Authorization.
Step 5: Choose Your Mode
Wellness Mode
Recommended for ages 25-45. Modern, fitness-focused interface with detailed health metrics.
Care Mode
Recommended for ages 65+. Simplified interface with larger fonts and touch targets.
Step 6: Start Your Free Trial
Your 30-day free trial starts immediately. No credit card required during trial. Full access to all premium features.
Your First Day with myCARI
Morning
- Check your Dashboard
- Log morning vitals
- Review medication schedule
Throughout Day
- Log meals with AI analysis
- Track workouts
- Confirm medications taken
Evening
- Complete medication log
- Review AI Health Coach insights
- Check tomorrow's schedule
Core Features Guide
Medication Tracking
Adding Your First Medication
- Tap the Health tab
- Tap Medications
- Tap the + button
- Enter medication details (name, dosage, unit, form, frequency)
- Set reminder times for each dose
- Tap Save
Logging a Dose
When a reminder appears, tap the notification or go to Health → Medications and tap "Took It" (Care Mode) or "Log Dose" (Wellness Mode).
Best Practices
- Add ALL current medications, including over-the-counter
- Include vitamins and supplements
- Update myCARI when prescriptions change
Vitals Tracking
Supported Vitals
| Vital | Auto Sync | Manual |
|---|---|---|
| Blood Pressure | Yes | Yes |
| Blood Glucose | Yes | Yes |
| Weight | Yes | Yes |
| Heart Rate | Yes | Yes |
| ECG | Yes | No |
| Oxygen Saturation | Yes | Yes |
How Data Flows
myCARI does NOT connect directly to Bluetooth devices. Your device's companion app sends data to Apple Health, and myCARI reads from Apple Health.
Compatible Devices
- Blood Pressure: Omron Evolv, Omron Platinum, Withings BPM Connect, QardioArm
- CGM: Dexcom G6/G7, FreeStyle Libre 2/3
- Smart Scales: Withings Body+, Eufy, Renpho
- Thermometers: Withings Thermo, Kinsa
Connecting Medical Records (FHIR)
myCARI supports nationwide provider search with 500+ healthcare organizations through Epic MyChart.
How to Connect
- Tap the Health tab
- Scroll to Medical Records
- Tap Connect Provider
- Search for your hospital or health system
- Log into your MyChart portal
- Authorize myCARI to access your records
What Data Syncs
- Current medications from your provider
- Diagnoses and conditions
- Lab results
- Immunization records
- Allergy information
- Past procedures and visits
AI Health Coach
The AI Health Coach analyzes your health data and provides personalized insights, tips, and trend analysis.
Daily Insights
- Morning brief - 7:00 AM preview of the day
- Evening summary - 8:00 PM daily wrap-up
- Alert notifications - When something needs attention
Meal Analysis
Take a photo of your meal to get estimated calories, macronutrient breakdown, and dietary recommendations.
Safety Features
Emergency SOS
Press and hold the SOS button for 3 seconds to alert up to 5 emergency contacts with your location via push notification, SMS, and email.
Fall Detection
Requires Apple Watch. Fall detection is NOT automatic - you must start Safety Monitoring on your Apple Watch each time.
When a fall is detected, both your Watch and iPhone show an alert. Tap "I'm OK" to cancel, or "Get Help" to notify emergency contacts immediately.
Hospital Mode
When hospitalized, Hospital Mode increases medical record sync frequency to every 4 hours and sends real-time notifications to care team members. Automatically expires after 7 days.
Care Team Setup
Inviting Care Team Members
Who Should Be on Your Care Team?
- Family members who help with your health
- Spouse or partner
- Adult children
- Professional caregivers
- Trusted friends
Permission Levels
| Level | Can View | Can Edit |
|---|---|---|
| Basic View | Medications, appointments, emergency alerts | No |
| Full View | All health data including vitals and records | Can log data for you |
| Professional | All data with audit logging | Full access, CMS-compliant |
Accepting a Care Team Invitation
New Users
- Check your email for invitation from myCARI
- Tap the invitation link
- Download myCARI from the App Store
- Create your account (it's free for care team members!)
- The invitation is automatically accepted
Existing Users
Tap the invitation link in email, OR go to Profile → Care Team → Accept Invitation and enter the 6-digit code.
Managing Permissions
Go to Profile → Care Team, tap a member's name to change their permission level or remove them. They will immediately lose access when removed.
Viewing & Managing Patient Data
Use the Account Switcher (top-right corner) to switch between people you care for. A blue banner shows whose data you're viewing.
All your actions are logged for HIPAA compliance. The patient can see who logged data on their behalf.
Troubleshooting & FAQ
Account Issues
I didn't receive the verification email
- Check Spam/Junk folders
- Search for "carihealth" in your email
- Add verify@mlpipes.ai to contacts
- Wait 2 minutes, then tap "Resend Email"
I forgot my password
Tap "Forgot Password?" on the login screen, enter your email, and check for a reset link.
Password reset doesn't work for Apple/Google accounts
If you used Sign in with Apple or Google, use those same buttons to log in. Reset your Apple/Google password through their respective services.
Apple Health & Data Sync
Apple Health data isn't syncing
- Go to iPhone Settings → Privacy & Security → Health
- Find myCARI and ensure all data types are ON
- Force close and reopen myCARI
- Wait a few minutes for sync to complete
Why can't I see my family member's Apple Health data?
Apple Health data is device-specific. Each person needs myCARI on their own iPhone. However, if they add you to their care team with vitals permissions, you CAN view their synced data in myCARI.
Medication Reminders
I'm not getting reminders
- Check Settings → myCARI → Notifications → Allow Notifications = ON
- Ensure myCARI is allowed during Do Not Disturb
- Verify reminder times are set in Health → Medications
- Restart your iPhone
Medical Records (FHIR)
Can't find my healthcare provider
- Try different search terms (health system name, hospital name)
- Check for name changes (some providers have rebranded)
- Search the parent organization
- Tap "Request [provider name]" to submit a request
"Connection Failed" error
Verify your MyChart credentials, check if your hospital uses Epic MyChart, and try again in 5-10 minutes.
Care Team Issues
My invitation wasn't received
- Verify the correct email address was entered
- Ask them to check Spam/Junk folders
- Resend the invitation
- Try using the QR code method instead
Account switcher isn't showing
You need to be part of at least one care team. Accept pending invitations first.
App Performance
App is running slowly or crashing
- Force close and reopen myCARI
- Restart your iPhone
- Check for app updates in App Store
- Free up storage (Settings → General → iPhone Storage)
- Delete and reinstall myCARI (your data is saved in the cloud)
Subscription & Billing
How do I know when my trial ends?
Go to Profile → Subscription. You'll also receive email reminders at 7, 3, and 1 day before expiration.
What happens after my free trial?
Your trial converts to a monthly subscription ($9.99/month). Cancel anytime before trial ends to avoid charges.
Customer Service & Policies
Subscription Plans
| Plan | Price | Savings |
|---|---|---|
| Monthly | $9.99/month | - |
| Annual | $99.99/year | 17% savings |
| Free Trial | $0 for 30 days | Full access |
Care Team Members: Always Free
Care team members invited by a subscriber never pay. Unlimited invitations included.
Refund Policy
Eligibility for Refunds
- Technical Issues - App doesn't work as advertised
- Accidental Purchase - Within 48 hours
- Billing Error - Incorrect or duplicate charges
- Dissatisfaction - Within first 14 days
Email support@mlpipes.ai with subject "Refund Request", your account email, date of charge, and reason. We'll respond within 2 business days.
Cancellation Policy
How to Cancel
- Through the App: Profile → Subscription → Cancel Subscription
- Via Email: support@mlpipes.ai with subject "Cancel Subscription"
- Through Apple: iPhone Settings → [Your Name] → Subscriptions → myCARI
You retain access until the current billing period ends. Your health data is preserved and you can reactivate anytime.
Data & Privacy
Your Health Data Rights (HIPAA)
- Access your health information
- Amend incorrect information
- Export your data (PDF or JSON)
- Delete your account and all data
- Restrict how your data is shared
To export: Profile → Privacy & Data → Export My Data. To delete: Profile → Account → Delete Account (permanent, cannot be undone).
Security
- Encryption in transit: TLS 1.3
- Encryption at rest: AES-256
- HIPAA Compliance: Business Associate Agreements with all vendors
- Cloud Security: Google Cloud Platform with SOC 2 certification
- Audit Logging: All data access is logged
Report security issues to security@mlpipes.ai
Contact Support
How to Reach Us
General Support
support@mlpipes.ai
Response: 24-48 hours
Billing Questions
billing@mlpipes.ai
Response: 2 business days
Security Concerns
security@mlpipes.ai
Response: 24 hours
What to Include in Your Email
- Your registered email address
- Device model (e.g., iPhone 14 Pro)
- iOS version (Settings → General → About)
- myCARI app version (Profile → About)
- Detailed description of the issue
- Screenshots if applicable
Legal Documents
Feedback
We're constantly improving myCARI based on user feedback.
- In-app: Profile → Send Feedback
- Feature requests: features@mlpipes.ai