myCARI Help Center

Device Compatibility

Supported iPhones

myCARI requires iOS 18.0 or later and is compatible with:

• iPhone 17 Pro Max, 17 Pro, 17 Plus, 17
• iPhone 16 Pro Max, 16 Pro, 16 Plus, 16
• iPhone 15, 14, 13, 12, 11 (all models)
• iPhone XS, XS Max, XR
• iPhone SE (2nd, 3rd, 4th generation)

Recommended Minimum Specifications

• iOS Version: 18.0 or later (iOS 18.2+ recommended)
• Storage: At least 500 MB free space
• Internet: Wi-Fi or cellular connection required for account, syncing, medical records, and AI features

iPad Support

myCARI supports iPad with iOS/iPadOS 18.0+. The interface adapts to larger screens for easier viewing and navigation.

Apple Watch Integration

myCARI includes a dedicated Apple Watch companion app that provides:

Automatic Health Data Sync: The Watch also automatically syncs health data to myCARI through Apple Health:

• Workouts logged on Apple Watch
• Heart rate data
• Activity metrics (steps, active calories, stand hours)
• Sleep data (if tracked with Apple Watch)
• ECG readings (Apple Watch Series 4+)

Note: The myCARI Watch app installs automatically when you install myCARI on your iPhone. If not, open the Watch app on your iPhone → Available Apps → myCARI → Install.

Oura Ring Integration

Compatible Devices: Oura Ring Gen 3, Oura Ring Gen 4

The Oura Ring syncs with Apple Health, which means all of its health data flows into myCARI automatically. Oura tracks heart rate, HRV, body temperature, blood oxygen (SpO2), sleep, and activity — all of which appear in myCARI once connected.

Setup Instructions

1. Download the Oura app from the App Store, sign in to your Oura account, and pair your ring via Bluetooth
2. Connect Oura to Apple Health: Open the Oura app → Menu (☰) → Settings → Apple Health → Toggle ON all health categories you want to share (Heart Rate, Blood Oxygen, Body Temperature, Sleep, Workouts, etc.)
3. Grant myCARI access: Go to iPhone Settings → Privacy & Security → Health → myCARI → Toggle ON: Heart Rate, Blood Oxygen, Body Temperature, Sleep Analysis, and any other categories
4. Verify in myCARI: Open myCARI → Vitals to see heart rate, temperature, and SpO2 data from your Oura Ring. Sleep data will appear in Wellness → Sleep.

Tip: Both Apple Watch and Oura Ring can sync data simultaneously through Apple Health. myCARI will display data from all connected sources.

Important Warnings

Creating Your Account

Your First Day with myCARI

Medication Tracking

Adding Your First Medication

1. Tap the Health tab
2. Tap Medications
3. Tap the + button
4. Enter medication details (name, dosage, unit, form, frequency)
5. Set reminder times for each dose
6. Tap Save

Logging a Dose

When a reminder appears, tap the notification or go to Health → Medications and tap "Took It" (Care Mode) or "Log Dose" (Wellness Mode).

If You Miss a Dose

1. Mark the dose as Skipped
2. Select a reason (optional): Forgot, Side effects, Ran out of medication, Doctor advised to skip, Other
3. The missed dose is logged for your records

Best Practices

• Add ALL current medications, including over-the-counter
• Include vitamins and supplements
• Update myCARI when prescriptions change

Vitals Tracking

Supported Vitals

Two Ways to Track Vitals

How Data Flows (Automatic)

myCARI does NOT connect directly to Bluetooth devices. Instead, your device's companion app sends data to Apple Health, and myCARI reads from Apple Health. This means you need to:

1. Set up your device with its manufacturer's app
2. Connect that app to Apple Health
3. Grant myCARI permission to read from Apple Health

Connecting Health Devices

Manual Logging

For devices without Apple Health integration, or for occasional readings:

1. Tap the Health tab
2. Tap Vitals
3. Select the vital type (Blood Pressure, Glucose, etc.)
4. Tap Add Reading or the + button
5. Enter your reading and timestamp
6. Tap Save

Troubleshooting Device Sync

Understanding Your Vitals Charts

Customizing Your Health Summary

The Health Summary card on your Health screen displays your two most important vitals at a glance. You can customize which vitals appear.

1. Go to the Health tab
2. Find the Health Summary card at the top
3. Tap the slider icon next to the chevron
4. Select your Primary Vital and Secondary Vital
5. Tap Done

For Care Team Members: When you view a patient's health data, the Health Summary shows the vitals they have chosen to display — not your own preferences. Care team members cannot change which vitals appear in a patient's Health Summary.

Connecting Medical Records (FHIR)

What is FHIR?

FHIR (Fast Healthcare Interoperability Resources) lets you securely import your medical records from hospitals and clinics into myCARI.

Supported Healthcare Systems

myCARI supports nationwide provider search with 500+ healthcare organizations, primarily through Epic MyChart — used by 250+ million patients at hospitals, health systems, and clinics across the US.

Our provider database includes major health systems like UCLA Health, Kaiser Permanente, Cleveland Clinic, Mayo Clinic, Johns Hopkins, Cedars-Sinai, and hundreds more.

How to Find and Connect Your Provider

1. Tap the Health tab
2. Scroll to Medical Records
3. Tap Connect Provider or Add Provider
4. Search for your provider by name (results appear as you type, minimum 2 characters)
5. Look for the verified badge (✓) indicating confirmed connection
6. Tap your provider, review connection information, and tap Connect
7. Log into your MyChart portal with your MyChart username and password
8. Authorize myCARI to access your records
9. Wait for initial sync (may take several minutes)

Search Tips

• Search by health system name: "UCLA Health", "Kaiser", "Cleveland Clinic"
• Search by hospital name: "Northwestern Memorial", "Mount Sinai"
• Try variations: If "Endeavor Health" doesn't appear, try "NorthShore" (former name)
• Check the location: Results show city and state to help identify the right provider

Can't Find Your Provider?

If your healthcare provider doesn't appear in search results, tap "Request [Your Search Term]" to submit a request. We're continuously expanding our provider network based on user requests.

What Data Syncs

• Current medications from your provider
• Diagnoses and conditions
• Lab results (blood work, tests)
• Immunization records
• Allergy information
• Past procedures and visits

AI Health Coach

The AI Health Coach analyzes your health data and provides daily summaries, personalized health tips, medication adherence feedback, and trend analysis.

Nutrition vs Goals

The daily AI Health Coach report includes a Nutrition vs Goals card that compares yesterday's actual food intake against your personal nutrition goals.

What it shows:

• Progress bars for six tracked nutrients: Calories, Protein, Carbs, Fat, Fiber, and Water
• Each row displays your actual intake, your goal, and a percentage
• A summary pill showing how many of the 6 goals you met (within 90–110% of target)

Color coding:

• Green — Goal met (90–110% of target)
• Orange — Close (70–89%)
• Red — Needs work (below 70%)
• Blue — Over target (above 110%, informational)

To get the most out of this card, set your nutrition goals in the AI Health Coach (tap the target icon), log your meals throughout the day, and check the next day's report.

When You'll Receive Insights

• Morning brief — 7:00 AM (preview of the day)
• Evening summary — 8:00 PM (daily wrap-up)
• Alert notifications — When something needs attention

Meal Analysis

Take a photo of your meal to get estimated calories, macronutrient breakdown, portion size suggestions, and dietary recommendations.

How to log a meal:

1. Tap the Wellness tab
2. Tap Meals or the + button
3. Take a photo of your food
4. AI will analyze and estimate nutrition
5. Adjust portions if needed
6. Tap Save

Appointments

Adding Appointments

1. Tap the Health tab
2. Tap Appointments
3. Tap the + button
4. Enter appointment details: Title, Type, Date & Time, Duration, Provider, Location
5. Optionally enable Reminder
6. Tap Save

Appointment Types

Therapy Appointments

For therapy appointments, myCARI provides additional tracking:

• Therapy Type — Required field for CMS compliance (Physical Therapy, Occupational Therapy, Speech Therapy, etc.)
• Session Tracking — Track "Session 3 of 12" for ongoing treatment plans
• Provider Credentials — Record therapist credentials (PT, DPT, OTR, etc.)

Recurring Appointments

myCARI supports recurring appointments for weekly therapy sessions, monthly check-ins, or regular lab work.

• Creates a series of sessions based on a pattern (e.g., "Every Monday for 12 weeks")
• Each session is displayed individually and shows its position (e.g., "Session 3 of 12")
• Follows iCal standards (used by Apple Calendar, Google Calendar, etc.)

Editing Recurring Appointments

When you tap Edit on a recurring appointment, you'll see two options:

Viewing Appointments (For Care Team Members)

With appropriate permissions, care team members can view, edit, cancel, and add appointments on behalf of the patient. All changes are logged with your name for HIPAA audit compliance.

Wellness Features

Wellness View Overview

The Wellness tab provides a comprehensive view of your fitness and lifestyle data, including:

Customizing Your Wellness Cards

You can show or hide any card to personalize your experience:

1. Go to the Wellness tab
2. Tap the gear icon in the top toolbar
3. Scroll to Customize Cards
4. Toggle ON/OFF the cards you want to show or hide
5. Changes are saved automatically

Hydration Tracking

The Hydration card shows your daily water intake progress with a circular progress gauge.

To log water intake:

1. Tap the Hydration card in Wellness view
2. Use quick-add buttons (8oz, 12oz, 16oz, 32oz)
3. Or tap Custom to enter a specific amount

To change your daily hydration goal: tap the gear icon in Wellness settings → Daily Hydration Goal → enter your target → Save.

Stress Level Tracking

The Stress Level card provides insight into your body's stress response by analyzing Apple Watch data and sleep patterns. myCARI calculates your stress score (0–100) using three key indicators:

• Heart Rate Variability (HRV) — Lower HRV often indicates higher stress
• Resting Heart Rate — Elevated resting HR can signal stress
• Sleep Efficiency — Poor sleep affects stress resilience

Note: Apple Watch is required for HRV and resting heart rate data. The Stress Level feature provides wellness insights and is not a medical diagnostic tool.

Safety Features

Emergency SOS

To trigger Emergency SOS:

1. Press and hold the SOS button for 3 seconds
2. A countdown will appear
3. Release to send alert OR keep holding to cancel
4. Your care team members will be notified (NOT emergency services)

Emergency Contacts

Emergency contacts must be members of your care team. They must have myCARI installed and notification permissions enabled.

Setting Up Emergency Contacts:

1. Go to Safety tab (or Dashboard in Care Mode)
2. Tap Emergency Contacts
3. Tap the + button to add a contact
4. Select a care team member from the list
5. Optionally toggle "Set as Primary Contact"
6. Tap Add Emergency Contact

Primary Emergency Contact: One contact should be designated as primary (indicated with a star icon). To change your primary contact, swipe right on any contact and tap "Set Primary".

Tip: You can designate someone as an emergency contact during the invitation process by toggling "Add as Emergency Contact" before sending.

Testing Your Emergency Contacts

Before relying on SOS, verify your emergency contacts can receive alerts:

1. Check their status in Safety → Emergency Contacts (look for the blue "Care Team Member" indicator)
2. Have each contact verify: myCARI installed, notification permissions on, app opened recently, DND doesn't block myCARI
3. Consider a test (with their knowledge): trigger SOS, cancel immediately within 3 seconds, ask if they received a notification

Note: There is no "test alert" feature. Coordinate with your emergency contacts before testing.

Fall Detection (Apple Watch)

Important: Fall detection is NOT automatic. You must manually start Safety Monitoring on your Apple Watch each time you want protection.

How to Start Fall Detection:

1. Open the myCARI app on your Apple Watch
2. Tap Start Safety Monitoring
3. The myCARI logo appears on your watch face indicating protection is active
4. Fall detection is now active continuously in the background

When a Fall is Detected:

1. Both your Watch and iPhone show an alert with a countdown
2. Tap I'm OK to cancel the alert (on either device)
3. Tap Get Help to immediately notify emergency contacts
4. If no response within the countdown, emergency contacts are automatically alerted with your location

Responding from iPhone: Long-press or swipe down on the notification to reveal action buttons. Tap I'm OK to cancel without opening the app.

Note: This is separate from Apple's built-in fall detection. myCARI's fall detection works alongside Apple's and provides additional alerting to your emergency contacts through the myCARI app.

Gait Analysis

In addition to fall detection, myCARI offers Gait Analysis which tracks your walking patterns over time using Apple Health data. This helps identify gradual changes in mobility that may indicate increased fall risk. Find this in Safety → Gait Trends.

Location Sharing

Optional feature that shares your location with care team members.

1. Go to Safety → Location Sharing
2. Toggle ON
3. Choose who can see your location
4. Set schedule (always, or during specific hours)

Watch Emergency SOS

From the myCARI Watch app, you can also trigger an emergency SOS directly from your wrist by tapping the SOS button and holding for 3 seconds.

Hospital Mode (Medical Records Sync)

When you or a loved one is hospitalized, Hospital Mode increases the frequency of medical record syncing so your care team can stay informed about new lab results, progress notes, and other clinical updates.

How to Enable Hospital Mode:

Option 1: "I'm Being Admitted" Quick Action

1. Go to Safety tab (or Dashboard)
2. Tap "I'm Being Admitted"
3. Optionally enter the hospital name and reason
4. Tap "Notify Care Team"

Option 2: Any care team member can enable it from the patient's profile → Settings → Hospital Mode → Toggle ON.

Expiry: Hospital Mode automatically disables after 7 days. All care team members receive a warning at Day 5, and can extend by 7 or 14 days.

Note: Hospital Mode only affects medical record sync (FHIR/MyChart data). You must have at least one healthcare provider connected for Hospital Mode to be useful.

Inviting Care Team Members

Who Should Be on Your Care Team?

• Family members who help with your health
• Spouse or partner
• Adult children
• Professional caregivers (home health aides)
• Trusted friends

How to Send an Invitation

1. Go to Profile → Care Team
2. Tap Invite Care Team Member
3. Choose invitation method: Email or QR Code
4. Select their permission level (see below)
5. (Optional) Toggle "Add as Emergency Contact" to receive SOS and fall alerts
6. Tap Send Invitation

What Happens Next

1. They receive an email with invitation link (or you share a QR code / 6-digit code)
2. They download myCARI (free for care team members)
3. They create an account and accept your invitation
4. You receive a notification asking you to approve their request
5. Open Profile → Care Team and tap Approve
6. Once approved, they can view and manage your health data based on permissions

Permission Levels

Accepting a Care Team Invitation

New Users

1. Check your email for invitation from myCARI
2. Tap the invitation link
3. Download myCARI from the App Store
4. Create your account (it's free for care team members!)
5. The invitation is automatically accepted
6. Wait for the primary user to approve your request — you'll receive a notification when approved
7. Once approved, you'll see their profile in your Account Switcher

Existing Users

Option 1: Use the Invitation Link

Tap the invitation link in the email. The app will open and automatically accept the invitation. Wait for the primary user to approve your request.

Option 2: Enter the Code Manually

1. Open myCARI and go to Profile → Care Team
2. Tap the Accept Invitation button (envelope icon) in the top toolbar
3. Enter the 6-digit invitation code
4. Tap Accept
5. Wait for the primary user to approve your request

Caring for Multiple People

If you care for several family members, each person invites you separately. All appear in your Account Switcher (top-right corner). Tap to switch between their data, and a blue banner shows whose data you're viewing. Your actions are logged for compliance.

Managing Permissions

Changing Someone's Permission Level

1. Go to Profile → Care Team
2. Find the care team member
3. Tap their name
4. Select new permission level
5. Tap Save

Removing a Care Team Member

1. Go to Profile → Care Team
2. Find the care team member
3. Swipe left and tap Remove, OR tap their name → Remove from Care Team
4. Confirm removal

They will immediately lose access to your health data. If they were an emergency contact, they are automatically removed from that list as well.

Viewing & Managing Patient Data

Once you've been added to someone's care team, you can view their health data and help manage their wellness based on the permissions they've granted you.

Switching to Patient View

1. Look for the Account Switcher icon in the top-right corner
2. Tap it to see a list of people you care for
3. Tap on the person's name to switch to their data
4. A blue banner appears at the top showing whose data you're viewing
5. To return to your own account, tap the Account Switcher and select "My Account"

What You Can See

Logging Data for Patient

If you have Full View or Professional permission, you can log health data on behalf of the patient — including medication doses, meals, hydration, vitals, sleep, and workouts. All entries are logged with your name for compliance.

Account Issues

Apple Health & Data Sync

Medication Reminders

I'm not getting reminders

1. Check notification permissions: Settings → myCARI → Notifications → Allow Notifications = ON
2. Check Do Not Disturb: Settings → Focus → Do Not Disturb → Apps → Add myCARI
3. Verify reminder is set: Health → Medications → [Your Medication] → check reminder times
4. Restart your iPhone

Reminders are coming at wrong times

1. Health → Medications → [Your Medication]
2. Tap Edit
3. Adjust reminder times
4. Check your iPhone timezone (Settings → General → Date & Time)

Notifications

Medical Records (FHIR)

Care Team Issues

App Performance

App is running slowly

1. Force close and reopen myCARI
2. Restart your iPhone
3. Check for app updates in App Store
4. Free up storage (Settings → General → iPhone Storage)
5. Disable Low Power Mode while using health features

App keeps crashing

1. Update to the latest version
2. Restart your iPhone
3. Delete and reinstall myCARI (your data is saved in the cloud)
4. Contact support if problem continues

Battery drain concerns

myCARI uses Location Services (if enabled for Safety features), Background App Refresh (for health data sync), and Apple Health integration.

To reduce battery usage: disable Location Sharing when not needed and reduce background refresh frequency in Settings.

Subscription & Billing

Subscription Plans

Free Tier Features

Who Gets Free Tier

• Trial users who don't subscribe after 30 days
• Care team invitees who don't subscribe after 30 days
• Canceled subscribers after their paid period ends

Your health data is never deleted — all historical data remains accessible within Free Tier limits:

Refund Policy

General Policy

• Monthly subscriptions: Non-refundable once the billing period begins
• Annual subscriptions: Non-refundable. No prorated refunds for unused time.

Exceptions

Refunds may be considered in limited circumstances:

• Technical issues preventing app functionality that cannot be resolved by support
• Billing errors or duplicate charges
• Within 14 days of your first-ever subscription purchase (first-time subscribers only)

To request a refund exception, email support@mlpipes.ai with your account email and a description of the issue.

Cancellation Policy

You may cancel your subscription at any time. Cancellation prevents future billing but does not terminate your current subscription period.

Monthly Subscriptions

• Your subscription remains active until the end of your current billing period
• You retain full premium access until that date
• At the end of your billing period, you'll be downgraded to Free Tier

Annual Subscriptions

• Your subscription remains active until the end of your annual billing period
• You retain full premium access until that date
• Annual subscriptions are non-refundable — no prorated refunds for unused time
• At the end of your billing period, you'll be downgraded to Free Tier

How to Cancel

Method 1: Through the App

1. Go to Profile → Subscription
2. Tap Manage Subscription
3. Tap Cancel Subscription
4. Confirm cancellation — you'll see your access end date

Method 2: Through Apple (if subscribed via App Store)

1. Go to iPhone Settings → [Your Name] → Subscriptions
2. Find myCARI
3. Tap Cancel Subscription
4. Cancel at least 24 hours before renewal to avoid the next charge

Method 3: Via Email

Email support@mlpipes.ai with subject "Cancel Subscription" and your account email. We'll confirm within 24 hours.

Reactivating Your Subscription

Changed your mind? You can resubscribe anytime:

1. Go to Profile → Subscription
2. Tap Subscribe or Reactivate
3. Choose your plan (monthly or annual)
4. Complete payment — premium features restore immediately

Your health data is always retained after cancellation. Free Tier limitations apply until you re-subscribe.

Data & Privacy

Your Health Data Rights (HIPAA)

• Access your health information
• Amend incorrect information
• Export your data (PDF or JSON)
• Delete your account and all data
• Restrict how your data is shared

How to Export Your Data

1. Go to Profile → Privacy & Data
2. Tap Export My Data
3. Choose format (PDF or JSON)
4. Data will be emailed to your registered address

How to Delete Your Account

Warning: This action is permanent and cannot be undone.

1. Go to Profile → Account
2. Tap Delete Account
3. Enter your password to confirm
4. Account and all data deleted within 30 days

Data Retention

• Active accounts: Data retained indefinitely
• Canceled subscriptions: Data retained (you can reactivate)
• Deleted accounts: All data permanently deleted within 30 days
• HIPAA audit logs: Retained for 6 years (regulatory requirement)

Security

• Encryption in transit: TLS 1.3 for all communications
• Encryption at rest: AES-256 for stored data
• HIPAA Compliance: Business Associate Agreements with all vendors
• Cloud Security: Google Cloud Platform (HIPAA-compliant, SOC 2 certified infrastructure)
• Access Controls: Role-based permissions for care teams
• Audit Logging: All data access is logged

Reporting Security Issues

If you discover a security vulnerability, email security@mlpipes.ai. Do not publicly disclose the issue. We'll acknowledge receipt within 24 hours. Responsible disclosure appreciated.

How to Reach Us

Response Times

What to Include in Your Email

• Your registered email address
• Device model (e.g., iPhone 14 Pro)
• iOS version (Settings → General → About)
• myCARI app version (Profile → About)
• Detailed description of the issue
• Screenshots if applicable

Legal Documents

• Terms of Service →
• Privacy Policy →
• HIPAA Authorization →
• Care Team Agreement →

Feedback

We're constantly improving myCARI based on user feedback.

To submit feedback:

1. Go to Profile → Send Feedback
2. Describe your suggestion or issue
3. Optionally include screenshots
4. Tap Submit

Feature Requests: Email features@mlpipes.ai with your ideas!